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Terms & Conditions

  1. The coach/therapist/natural medicine practitioner: Astrid Amina Korte/HealAgenda
  2. The client: the counterparty of HealAgenda
  3. Coaching, therapy, personal advice, diagnoses, individual procedures, delivery of supplements and/or medicines, or other incidental services that are performed by the coach/therapist/natural health practitioner on behalf of the client.
  4. Contract: an agreement concerning several separate services/activities and/or an agreement in which separate services/activities occur over a longer period of time.
  1. To all agreements between HealAgenda on the one hand and the client on the other, these General Terms and Conditions are exclusively applicable with the explicit exclusion of other General Terms and Conditions.
  2. Acceptance of a price arrangement or the conclusion and/or continuation of an agreement in any other way means that the client has accepted the application of the General Terms and Conditions and waives the applicability of any general terms and conditions of the client.
  3. Deviations from these General Terms and Conditions will only be effective if confirmed in writing by HealAgenda. In this case, the other provisions will remain in full force and effect.
  1. An agreement can concern a process as well as individual services/operations.
  2. Usually an agreement between HealAgenda and the client is concluded by booking the consultation and paying by the client via the website.
  3. After the client has booked and paid for the agreement online, an invoice and the appointment confirmation will automatically be sent by e-mail.
  4. An agreement can also be concluded by a written acceptance of a price arrangement by the client or the verbal confirmation of an individual consultation.
  5. If an acceptance of a quotation involves reservations and/or changes, the agreement will only be concluded after HealAgenda has agreed in writing to these reservations and/or changes.
  6. Changes or additions to the agreement are only made after both parties have confirmed these in writing or in the case of an individual consultation orally.
  7. If there is a special contract, the parties can agree on payment in installments. If the payment term is exceeded, the client is in default without notice of default being required. HealAgenda is entitled to suspend its obligations to provide services with effect from the date on which the payment term has expired. HealAgenda will inform the client in good time of the aforementioned suspension of its services. The client owes statutory interest on the outstanding amount with effect from the aforementioned date. Furthermore, all extrajudicial collection costs are for the account of the client. Collection costs include the costs of lawyers, bailiffs and collection agencies, determined in accordance with the applicable or customary rates.
  1. Unless otherwise stipulated in the agreement, it is entered into for the duration of a process or individual services/activities. At the end of the agreed contract period, the agreement can be extended in consultation between both parties.
  2. Without prejudice to the right to compensation for costs, damage and interest, each of the parties is entitled to dissolve the agreement without judicial intervention with immediate effect via E-Mail if:

The other party has not fulfilled one or more of its obligations and is negligent in fulfilling its obligations within an e-mail sent to it for fulfilment term, unless the shortcoming(s) is (are) of such a nature or minor significance that they do not reasonably justify dissolution.

  1. Cancellation of Consultations must take place no later than 24 hours before the agreed time.
  2. If the cancellation does not take place or takes place too late, HealAgenda is entitled to charge for the relevant service(s); in full the right to payment of all costs incurred by it in this regard.
  3. HealAgenda is reasonably entitled to change an already scheduled appointment with regard to time and date. HealAgenda will have to make this known no later than 48 hours before the agreed consultation, whereby the most favorable time for the client will be adhered to.
  1. HealAgenda will treat all information concerning the client that it obtains in the performance of its services confidentially and will not make this information available to third parties, except insofar as HealAgenda is required to do so by law or the HealAgenda has obtained permission from the client.
  2. HealAgenda will impose a confidentiality obligation as described in paragraph 1 on its employees and any third parties engaged in the performance of services.
  1. The rates for consultations are based on the most recent list of rates and/or are stated in the quotation for the relevant service and/or on the website.
  1. There is a best efforts obligation in the performance of HealAgenda’s services.

    1. HealAgenda does not provide a medical guarantee in any way, nor is it liable in any way for medical complications that arise at the time or after the performance of its services at the client, which are not due to a serious attributable shortcoming on the part of HealAgenda. It is also in no way liable for consequential damage.
    2. HealAgenda is not liable insofar as damage arises from the fact that the client has not properly followed the oral or written advice by HealAgenda.
    3. The liability of HealAgenda for damage resulting from the services it provides – possibly with the involvement of non-subordinates – is limited to a maximum of the costs of a consultation and the advised supplements or medicines.
    4. In all cases, any liability of HealAgenda is limited to the amount charged to the client.
    5. The client is obliged to take all measures necessary to limit the damage for which he/she wishes to hold HealAgenda liable.
    6. HealAgenda is in no way liable for the quality and composition of the supplements or (if applicable) medicines of her advice. The supplier of these supplements or (if applicable) medicines is responsible and accountable for this. HealAgenda will, as far as it is able, cooperate in the correct handling of a complaint about the recommended supplements or medicines.